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Terms and Conditions
Terms and conditions of Device purchase
  • Once you register on this site, you acknowledge that you are within the legal age of 18 years and that you agree to these terms and conditions, and assume all financial and legal responsibilities if you are under the age and continued browsing this site.
  • In order to enable Orange to fulfill its obligations under these terms and conditions, the relevant laws and licenses, the Customer unconditionally agrees that the Company will collect, process or store the Customer's data or personal information, including the data provided by the Customer upon accepting these terms and conditions, the data collected as a result of the use of the Services for the purposes of fulfilling its obligations under these terms and conditions, the provision and continuity of the Service, for financial accounting purposes, or for the development of the Service and Products provided by the Company, as well as for the purpose of complying with the relevant laws. The Company shall have the right to determine the period of retention of such data which enables the company to comply with its legal and regulatory obligations.
  • The Company reserves the right to accept or reject at any point of time any of the submitted requests by the Customer.
Trademarks and copyrights
  • All intellectual property rights, whether registered or unregistered, on this Site, and all content and design information contained on this Site are Orange‚Äôs property, including but not limited to, text, graphics, software, images, videos, music and sounds, as well as their selection and formatting, in addition to All major software and source codes. All contents of the site are also protected by copyright in a single work in accordance with the copyright laws of the Arab Republic of Egypt and international conventions. All rights are save.
Payment methods: Cash on delivery
  • Orders are processed during working days from Sunday to Thursday from 8 am to 4 pm except public holidays.
  • Customer Signature on the delivery receipt.
Card electronic payment
  • Orders are processed during working days from Sunday to Thursday except public holidays.
  • The customer is solely responsible for any use of the credit card and therefore bears all legal and material consequences.
  • The customer acknowledges that he/she is the official card holder of the credit card used in the purchase process, and Orange has the right to reject any application submitted or not delivered after acceptance, if the customer does not match the data of the debit or credit card holder.
  • Delivery shall be in person.
  • Customer Signature on the delivery receipt.
Replacement and Return Policy
  • The customer is obliged to provide the original sales invoice.
  • Any customer shall be entitled to Return any purchased products within 14 days from the date of purchase only in the case that the seal of the package in the original condition.
  • Within 30 days in case of apparent malfunction of the product sold due to manufacturing defects according to the company's evaluation.
  • The refund method shall be the same as the payment method, or by replacing the item sold with another item with the same value within 10 days from the date of the customer's visit to the branch and submitting a refund request.
  • In all cases, replacement and return through Orange branches with the customer bear the cost of shipping assigned by the company in the event that the return or replacement for any reason other than the causes of industrial defects.
  • Any purchase order placed by the customer shall be subject to the available quantities of the product, even if the company has accepted the purchased order which is submitted by the Customer.
  • The Shipment for any of your accepted purchase orders are going to be delivered within 3 working days for Cairo and Giza and within 9 working days for the rest of the Egyptian governorates.
  • Neither Party shall be deemed to be in breach of these terms and conditions as a result of any delay in performance or non-performance of any of its obligations hereunder to the extent that such delay or non-performance arises solely to any Force Majeure event which shall has been notified to the other Party; in this case, the duration of the implementation of the obligation concerned shall be extended accordingly.
  • These Terms and Conditions shall be governed by Egyptian laws and any disputes arises from those terms and conditions going to be settled by the Egyptian courts.

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